a gripe I ought to post in bad_service
Nov. 14th, 2005 02:56 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gmonkey42Except I won't bother. But the cashier/manager at Hollywood Video pissed me off:
1. I came to the counter to open an account and pay for the videos I wanted to rent. There were no other customers at the counter and no "form line here" sign so I just came up to the counter in front of one of the registers. There were FOUR employees standing behind the counter, chatting with each other. I waited a moment to catch their eyes; when I finally got one's attention, I said "hi." He gave me a "hello" nod and went back to chatting with his co-workers. I waited a moment more then said "can I pay for these?" The manager guy moseyed over to a register - not the one I was standing near - and said "oh, I thought you were just standing there." He didn't sound like he was joking. It makes me wonder how often customers just stand there for a while before throwing down their videos in disgust and leaving.
2. I said "I need to open an account" so he gave me the form to fill out. After I'd filled it out - in the less-than-a-minute it took me to write my name and address, he'd already gone back to his conversation and I had to call him back - he took the form and said "is this your correct address?" It took me a great deal of willpower not to say "no, just for fun I put the wrong address."
3. Typing my info, he misspelled my name but caught it, which is good because they'd run out of membership cards, therefore I had no proof that I had an account and I wouldn't have been able to use the account next time if it'd had the wrong name. So making a mistake and then catching it is fine but he thought it was SO funny and I ought to be greatful that he'd avoided screwing up my account.
4. Having finished with the account setup, he said there was a special offer that day where you can get one movie for $1 off with a free bucket of popcorn (the kind that's sealed and you cook it at home). I said I didn't want the popcorn. He had the usual problem store clerks seem to have when I want to decline part of a special offer. Look, it's BETTER for the store if I just get the $1 off and don't take the popcorn, right? Eat it yourself, throw it away, shove it up you ass, I don't care, I just don't want it. So I asked him to give the popcorn to the next person. That was OK and he rang up the videos. He asked me what flavor of popcorn I wanted. One point for him: he realized that was stupid before I had a chance to speak and he said "oh, I guess it doesn't matter," and grabbed a random bucket of popcorn from the stack. I paid for the movies and he put them IN THE BUCKET and held it out for me beyond the anti-theft sensors. I walked around and took the movies out of the bucket. He said "Uh-uh!" and shook the bucket at me like I was stupid and had forgotten my popcorn. I said "no, I don't want-" and then he figured it out and took his damn bucket of popcorn back.
In conclusion: I HATE STUPID PEOPLE!
1. I came to the counter to open an account and pay for the videos I wanted to rent. There were no other customers at the counter and no "form line here" sign so I just came up to the counter in front of one of the registers. There were FOUR employees standing behind the counter, chatting with each other. I waited a moment to catch their eyes; when I finally got one's attention, I said "hi." He gave me a "hello" nod and went back to chatting with his co-workers. I waited a moment more then said "can I pay for these?" The manager guy moseyed over to a register - not the one I was standing near - and said "oh, I thought you were just standing there." He didn't sound like he was joking. It makes me wonder how often customers just stand there for a while before throwing down their videos in disgust and leaving.
2. I said "I need to open an account" so he gave me the form to fill out. After I'd filled it out - in the less-than-a-minute it took me to write my name and address, he'd already gone back to his conversation and I had to call him back - he took the form and said "is this your correct address?" It took me a great deal of willpower not to say "no, just for fun I put the wrong address."
3. Typing my info, he misspelled my name but caught it, which is good because they'd run out of membership cards, therefore I had no proof that I had an account and I wouldn't have been able to use the account next time if it'd had the wrong name. So making a mistake and then catching it is fine but he thought it was SO funny and I ought to be greatful that he'd avoided screwing up my account.
4. Having finished with the account setup, he said there was a special offer that day where you can get one movie for $1 off with a free bucket of popcorn (the kind that's sealed and you cook it at home). I said I didn't want the popcorn. He had the usual problem store clerks seem to have when I want to decline part of a special offer. Look, it's BETTER for the store if I just get the $1 off and don't take the popcorn, right? Eat it yourself, throw it away, shove it up you ass, I don't care, I just don't want it. So I asked him to give the popcorn to the next person. That was OK and he rang up the videos. He asked me what flavor of popcorn I wanted. One point for him: he realized that was stupid before I had a chance to speak and he said "oh, I guess it doesn't matter," and grabbed a random bucket of popcorn from the stack. I paid for the movies and he put them IN THE BUCKET and held it out for me beyond the anti-theft sensors. I walked around and took the movies out of the bucket. He said "Uh-uh!" and shook the bucket at me like I was stupid and had forgotten my popcorn. I said "no, I don't want-" and then he figured it out and took his damn bucket of popcorn back.
In conclusion: I HATE STUPID PEOPLE!
